Return & Refund Policy
Last Updated: 29 December 2025
At LIONS ACADEMY FOR TRAINING L.L.C, we strive to ensure that all products delivered to our customers meet quality standards. Please read our Return & Refund Policy carefully before making a purchase.
Eligibility for Returns
We accept returns only under the following condition:
- The customer has received a damaged product.
Returns will not be accepted for:
- Change of mind
- Incorrect selection by the customer
- Products damaged due to misuse
- Products without original packaging
Return Conditions
To be eligible for a return:
- The item must be unused
- The item must be in its original packaging
- The return request must be raised within 48 hours of delivery
- Proof of damage (clear photos/videos) must be shared via WhatsApp or email
Return Process
- Customer must contact us at:
- [email protected]
- 054 272 2729
- Share order details and proof of damage
- Our team will review the request
- If approved, return instructions will be shared
Refund Method
- Approved returns will be processed as store credit only
- Store credit can be used for future purchases
- No cash refunds will be provided
Processing Time
- Store credit will be issued within 7–14 working days after approval